Stop payments can only be made on checks that have not been processed.
- Log in to online banking with the nbkc Mobile App or visit nbkc.com.
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Select Self Service ➡ Stop Payment
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Select the account the check was written from.
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Complete all fields (check number, amount, date, payee name, and stop payment reason).
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Select Request Stop Payment.
We'll keep an active alert to stop this check for 6 months.
There is no fee to place a stop payment.
Troubleshooting Stop Payment Issues
If you encounter issues when placing a stop payment, verify these details:
- Ensure you have the correct check number
- Confirm the exact amount of the check
- Verify the payee information is accurate
A stop payment request can fail if any check details are incorrect. Accurate information is crucial for successful processing.
Note: Issues with stop payments may temporarily affect your online banking access. If you experience access restrictions after a stop payment, please contact customer support.
Need to place a Stop Payment on an Electronic/ACH Transaction? Give us a call at 866.931.0850.
Have more questions?
Chat with us at nbkc.com or email us at customersupport@nbkc.com, or give us a call at 866.931.0850. We're here to help!