How can I reissue my card through card controls?

Overview

If you need a replacement debit card, you can request a card reissue directly from the mobile app. A digital version of your new card becomes available so you can add it to your mobile wallet before your physical card arrives.

Before You Begin

• Card reissue is available only through the mobile app.
• You must have access to the mobile app and be signed in.
• You may need access to your email or text messages to complete wallet verification.

Request a Replacement Card

Step 1: Open Card Management

1. From the mobile app home screen, locate your debit card tile.
2. Select Manage Card.

Step 2: Navigate to Card Reissue

1. Select Cards.

   

2. Select Manage.

   

3. Choose Request for Card Reissuance.

   

Step 3: Submit the Request

1. Review the card details displayed on the screen.

2. Select Request Card Reissuance to submit your request.

   

What Happens Next?

• A confirmation message will appear indicating that your reissue request was submitted successfully.

  

• A physical replacement card will be mailed to the address on file, typically within 5 to 7 days.
• Your digital card will become available in the app shortly after the request is processed.

Add Your Digital Card to a Mobile Wallet

Step 1: Open Wallet Integrations

1. Return to Card Management.

2. Select Wallet Integrations.

   

Step 2: Add the Card

1. Select Add Card to Wallet.

   • The wording may vary depending on your device and wallet provider.

     

2. Choose the device where you want to add the card (for example, a phone or smartwatch).

   

Step 3: Verify Card Information

1. Confirm your name and card number.

   

2. Follow any prompts to continue.

Step 4: Complete Verification

If prompted, verify your card using:

• Text message (SMS), or

• Email verification.

  

Step 5: Set as Default Card (Optional)

You may be asked whether you want to set the card as your default payment card in your mobile wallet. This step is optional.

Step 6: Confirmation

A success message will appear once the card has been added to your mobile wallet and is ready to use.

Frequently Asked Questions

How long does it take for the digital card to become available?

The digital card is typically available shortly after the card reissue request has been processed.

When will I receive my physical replacement card?

Physical replacement cards are generally delivered within 5 to 7 days to the address on file.

Why am I being asked to verify my card?

Additional verification by text message or email helps protect your account and is required by some wallet providers before the card can be used.

Can I use the digital card before the physical card arrives?

Yes. Once the digital card is available and successfully added to your mobile wallet, you can begin using it for eligible purchases.