While our goal is to approve and process your Mobile Deposits quickly, there are some circumstances where we are not able to accept the deposit. These are common reasons why a mobile deposit may be rejected.
-
Endorsement needs Signature & "For Mobile Deposit"
-
Sign the back of the check and write "For Mobile Deposit" under the endorsement.
-
If you are a business write the name of your business on the back of the check and write "For Mobile Deposit" under the endorsement.
-
-
Payee Missing
-
There is no payee listed on the check. Contact the individual or company that issued the check to complete the payee section.
-
-
Post Dated
-
The deposited check was dated for a future date. Try to re-deposit the check on the date listed.
-
-
Stale Dated
-
The check being deposited is older than 6 months or the check has a specific void date.
For Example, the maker of the check may state "void after 90 days" on the check.
-
-
Missing Date
-
The check deposited is missing a date. You will want to contact the issuer to complete the date section of the check.
-
-
Numeric and Written Amounts Don't Match
-
The numerical and written amounts of the check don't match. If there is a discrepancy the bank can only legally go by the written amount.
-
If you have more questions about a Mobile Deposit that was rejected, please chat with us via Online Banking, email us at customersupport@nbkc.com, or give us a call at 866.931.0850. We are here to help!
Need to know how to make a Mobile Deposit?