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What if I notice a discrepancy with my CD interest?

Identifying Interest Rate Discrepancies

If you notice a difference between the expected and displayed interest rate on your nbkc Certificate of Deposit (CD), it's important to take action promptly. Discrepancies can occur for various reasons, and nbkc is committed to ensuring you receive the correct interest rate on your CD.

Contact Customer Support

To request a correction for your CD interest rate:

  1. Contact nbkc's Customer Support

  2. Provide the customer service representative with your CD account number and explain the discrepancy you've observed.

  3. Be prepared to share specific details about the rate difference, including the rate you believe should be applied.

  4. Request official confirmation of the correct interest rate.

The Review Process

Once you've submitted your request, nbkc will investigate the discrepancy. The bank will review the details of your account opening, verify the rates in effect at the time, and determine if an error occurred in the initial rate application. This process ensures that you receive the appropriate interest rate for your CD.

Potential Outcomes

After reviewing your request, nbkc may take one of the following actions:

  • Confirm that the current rate is correct and provide an explanation.

  • Adjust the rate if an error is found, ensuring you receive the correct interest rate adjustment.

  • For recently opened CDs, especially if rates have changed shortly after account funding, nbkc may consider a rate adjustment on a case-by-case basis.

Note: Interest rates are determined by the funding date and not the opening date, if different.

Remember, nbkc reviews each request individually, taking into account the specific circumstances of your CD. By following these steps and providing accurate information, you can work with nbkc to resolve any interest rate discrepancies on your Certificate of Deposit.

Have more questions?

Chat with us at nbkc.com or email us at customersupport@nbkc.com, or give us a call at 866.931.0850. We're here to help Mon-Fri from 7am-6pm CST and Saturday Live Chat from 9am-1pm CST!

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