Holds on deposits
Our primary responsibility as your bank is to keep your money secure. This means transactions go through extra layers of security. We know this can be a bit frustrating at first, but it is certainly for good reason. Protecting your account(s) from fraud and other illegal activities is one of our top priorities.
Why We Place Holds on Deposits
Banks place holds on deposits to validate the funds and assess potential risks. Several factors are considered when determining holds, including how long your account has been open, your account activity (deposits and withdrawals), and the deposit amount. This process helps ensure the security and financial integrity of your account.
New Customer Hold
As a new customer, banks need to get familiar with your typical account activity to help prevent fraud and keep your account safe and secure. Until we have built some history together, particularly in the first 30 days of being a new customer, we may need some extra time to review new deposits. Funds will generally be available no later than the 5th business day, but not always. In the event a hold is placed, you will be mailed a hold notice and typically be notified in person or by email.
Large Deposit Hold
When large checks are deposited, we may need some extra time to collect the funds on those items. Funds will generally be available no later than the 5th business day after the day of your deposit. In the event a hold is placed, you will be mailed a hold notice and typically be notified in person or by email.
Mobile Deposits
If you deposit a check using Mobile Deposit on a business day prior to 5pm CST, it will be reviewed on the same business day and will be available in your account the following business day unless a hold is placed. Mobile deposits are often subject to a standard hold period, which is typically 7 days. During this time, we verify the deposit and ensure the funds are legitimate before making the full amount available for withdrawal.
Please keep in mind that if you opened your account within the past 30 days, all check deposits are placed on hold for 5 business days. After that, deposits are subject to potential holds depending on a variety of factors including account activity, amount of deposit, compensating funds, etc.
Direct Deposits
Direct deposits are released on the days advised by the employer. We follow the payment schedule provided by your employer when processing direct deposit funds into your account.
External Fund Transfers
For first-time external transfers, there can be a hold of up to 5 business days. After the initial transfer, subsequent external transfers typically take 2-3 business days to process. Funds transferred before 6 PM Central Time on a business day are processed the same day.
Funds transferred before 6 PM Central Time on a business day are processed the same day. If the transfer occurs on a weekend or federal holiday, processing will happen on the next business day. The exact availability of funds may depend on the type of transfer and your specific account details.
Other reasons a hold may be placed
Unusual account activity or potential security concerns.
First-time transactions requiring additional verification.
Redepositing a check that was previously returned unpaid.
The account has been overdrawn repeatedly in the last six months.
ACH transactions returned due to insufficient funds, which may result in temporary account holds.
To find more information on holds and funds availability, review the account disclosure.