This article explains how to freeze or unfreeze your debit card using the nbkc mobile app or desktop browser.

PLEASE NOTE:

• Scheduled bill pay and other recurring payments from your checking account will still proceed as usual. Freezing your card only pauses debit card transactions and does not interrupt pre-scheduled payments from your account.

Common reasons to freeze your card:

• Your card is lost or misplaced
• You notice unauthorized or suspicious transactions
• You receive a fraud alert from the bank about unusual activity

Locked (frozen) vs. closed card: When a card is locked or frozen, it is only temporarily paused and can be unfrozen at any time, and some recurring payments may still go through. Closing a card is a different process that permanently deactivates the card.

While the visual display differs slightly between devices, the functionality is the same. Follow the steps below for your device to safely freeze or unfreeze your card.

Desktop View

1. Go to Card Controls in your online banking.

2. Select Freeze.

3. You will be prompted to confirm the action.

4. Once frozen, your card will remain the same color, but the bottom right corner will display "card frozen".

Mobile App View

1. Open the nbkc mobile app and go to Card Controls.

2. Select Freeze; there is no confirmation prompt.

3. The frozen card will turn black with snowflakes.

4. IF you have push notifications enabled, you will receive a push notification confirming that your card has been frozen or unfrozen.