Have questions about Early Direct Deposit?

We've put together some FAQs, where you'll find answers to all your questions about how to access your funds faster and enjoy the benefits of Early Direct Deposit.

• What's Early Direct Deposit? Early Direct Deposit means you can receive your paycheck, government benefits, pensions, and other direct deposits faster, giving you quicker access to your money and more flexibility to manage your finances.

• How does Early Direct Deposit work? nbkc may make funds available up to two days prior to the scheduled payment date once received from the originator.

• How early is "early"? Early access to direct deposit funds depends on the timing of the payer's submission of deposits. We generally post such deposits on the day after they are received, which may be up to 2 days earlier than the payer's scheduled payment date.

• Does this include HSA? No, Early Direct Deposit is available on Everything Accounts and Personal Money Market Accounts.

• How do I enroll in Early Direct Deposit with my account? If you have signed up for direct deposit, then there's no need to enroll or sign up for Early Direct Deposit. Once you have signed up for a direct deposit, you will automatically receive your funds earlier than the standard deposit time.

• How do I set up a direct deposit? If you need to sign up for direct deposit so you can enjoy this Early Direct Deposit benefit, click here.

• Is Early Direct Deposit available on any nbkc account? Early Direct Deposit is available for all nbkc bank Everything Account and Personal Money Market customers.

• Is it only for paychecks? You can receive your paycheck, government benefits, pensions, and other direct deposits. Please note that not all payment types may be eligible for Early Direct Deposit which can affect the timing of funds availability.

• What happens if there's a name mismatch on my direct deposit? If the name on your direct deposit does not exactly match the name on file with the bank, the deposit may be rejected. In such cases, you'll need to contact the original sender of the direct deposit to resolve the name discrepancy.

   

• Why might a direct deposit be rejected? Direct deposits can be rejected for various reasons, including: incorrect account information, the account being new or not fully activated, the account being frozen or under a verification hold, or discrepancies in the account holder's details. Direct deposits themselves are not placed on hold; funds are typically available as soon as they are posted to your account.
   

• What should I do if my direct deposit is rejected or returned? If your direct deposit is rejected or returned, first check your email or online banking for any communication from the bank about the issue. Then:

  • Contact your employer or payroll provider to inform them of the return
  • Verify that your bank account information (routing number, account number, and account type) is correct and up to date
  • Make sure your bank account is open, not locked, frozen, or under any verification hold

  For additional help, contact nbkc customer support during normal business hours to understand the specific reason for the rejection or return.
   

• Are there limits on direct deposits to my nbkc account? There is no specific dollar limit on direct deposits to nbkc bank accounts.
• Why is the bank offering Early Direct Deposit?
  • Access: Get paid quicker and enjoy your money up to two days earlier
  • Security: Know that direct deposit is safer and more secure than a mailed check
  • Convenience: Plan and budget with more predictability. Grow your savings quicker and better manage your expenses with earlier access to funds