How do I set up Push Notifications in Online Banking?

What are Push Notifications?

Push notifications are custom messages in the nbkc mobile app that keep you informed about your account activities and help you stay updated on your finances, including features like weekly ATM fee reimbursement notifications for Checking and Money Market debit card users.

First Time Downloading the nbkc Mobile App:

1. When you first download the nbkc Mobile App, you will receive a pop-up on your device asking if you would like to enable push notifications.

2. To enable push notifications, select "Allow."

Existing App User:

1. Open the nbkc Mobile App.

2. Navigate to Menu → Self Service → Push Notifications.

3. Toggle the switch for "Enable Notifications" to the "On" position.

Creating an Alert:

1. Go to Menu → Self Service → Setup/Edit Alerts.

2. Under the Delivery Method menu, select "Push Notification."

Turning Off Push Notifications:

1. Open the nbkc Mobile App.

2. Navigate to Menu → Self Service → Push Notifications.

3. Toggle the switch for "Enable Notifications" to the "Off" position.

Troubleshooting Notifications:

If you're not receiving alerts after setting them up:

1. Ensure push notifications are enabled in the app under Self Service → Push Notifications.

2. Double-check that your alerts are toggled on and set up with the correct delivery method.

3. Check your Secure Messages, as alerts may also be sent through this channel.

4. Make sure your app is updated to the latest version through your device's app store.

Please Note: If you do not enroll in Push Notifications, you will not receive a push notification even if you select 'Push Notification' under Delivery Method.