Due to supply chain disruptions, specifically related to the microchips in our debit cards, we are seeing longer processing times. While we typically see a 7-10 day turnaround, processing times are being delayed up to an additional 3-4 weeks. Please know we are working diligently to rectify this situation as quickly as possible.
At nbkc, we aim to provide the best banking experience and are disappointed our relationship has started on this note. We apologize for the inconvenience caused by the delay and appreciate your patience and understanding.
Have more questions?
Chat with us at nbkc.com or email us at customersupport@nbkc.com, or give us a call at 866.931.0850. We're here to help!