Password Reset/Forgot Password
Need to reset your online banking password? Follow the steps below to get logged back into nbkc online banking. Please note: If your online account is locked you will need to contact nbkc bank to unlock your online banking.
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Open the nbkc Mobile App or visit nbkc.com.
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Select Forgot Password.
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Enter your Login ID and select Submit.
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Select how you would like to receive a Secure Access Code.
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Once the code is received enter it and select Submit.
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Create a new password once the password is confirmed select Submit.
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An option to re-register the device will populate.
Select Register Device (This will remove the two-factor authentication for the device).
Select Do Not Register Device if you're using a public device.
Password Requirements:
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Must be between 8 and 99 characters.
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Must contain at least 1 number.
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Must contain a minimum of 1 lowercase character.
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Must contain a minimum of 1 uppercase character.
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Must contain a minimum of 1 special character.
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Password cannot contain the following characters < &.
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Password cannot be the same as your current password.
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Password cannot be the same as the last 5 passwords.
Have more questions?
Chat with us at nbkc.com or email us at customersupport@nbkc.com, or give us a call at 866.931.0850. We're here to help!