Holds on deposits
Our primary responsibility as your bank is to keep your money secure. This means transactions go through extra layers of security. We know this can be a bit frustrating at first, but it is certainly for good reason. Protecting your account(s) from fraud and other illegal activities is one of our top priorities
New Customer Hold
As a new customer, banks need to get familiar with your typical account activity to help prevent fraud and keep your account safe and secure. Until we have built some history together, particularly in the first 30 of being a new customer, we may need some extra time to review new deposits. Funds will generally be available no later than the 5th business day, but not always. In the event a hold is placed, you will be mailed a hold notice and typically be notified in person or by email.
Large Deposit Hold
When large checks are deposited, we may need some extra time to collect the funds on those items. Funds will generally be available no later than the 5th business day after the day of your deposit. In the event a hold is placed, you will be mailed a hold notice and typically be notified in person or by email.
Other reasons a hold may be placed
Redepositing a check that was previously returned unpaid.
The account has been overdrawn repeatedly in the last six months.
There is an emergency, such as the failure of computer or communications equipment.
To find more information on holds and funds availability, review the account disclosure.